General Terms and Conditions
Peter Knapp GmbH
1. General Provisions
1.1. To conclude a contract, Peter Knapp GmbH submits an offer for the proposed measure(s) after preliminary discussions. This offer becomes binding for the recipient as soon as they confirm it via email or postal mail. Upon confirmation of the order, the contract for the respective measure(s) is established.
1.2. Peter Knapp GmbH is obligated to implement the proposed measure(s) for up to 30 days after sending the offer, provided an order confirmation and thus a contract conclusion occur. If the order confirmation is received later than 30 days after the offer was sent, Peter Knapp GmbH is entitled—but not obliged—to conclude the contract and carry out the respective measure(s). In this case, a corresponding written confirmation from Peter Knapp GmbH (including via email) is required. The contract is concluded upon this confirmation.
1.3. Oral, telephone, or other agreements are only binding for Peter Knapp GmbH if they are subsequently confirmed in writing by Peter Knapp GmbH.
1.4. These General Terms and Conditions apply to all—also future—services of Peter Knapp GmbH. Deviations and amendments shall be deemed objected to and excluded unless Peter Knapp GmbH has explicitly agreed to them in writing.
2. Execution of Measures
2.1. Peter Knapp GmbH reserves the right to provide services to the client only if all due claims from previous invoices have been settled.
2.2. Peter Knapp GmbH expressly reserves the right to make technical, conceptual, content-related, and design deviations from the described measures.
2.3. For group seminars, the client shall provide Peter Knapp GmbH with a participant list, including first and last names, before the seminar begins. If necessary, additional information required for conducting the seminar may be requested by Peter Knapp GmbH.
3. Fees and Incurred Costs – Content and Due Date
3.1. Fees and incurred costs are charged via invoice and are subject to the applicable statutory VAT.
3.2. Fees are calculated in half-hour increments. Once a half-hour has begun, it will be rounded up to the next half-hour in the invoice.
3.3. Fees and additional costs do not include travel, accommodation, or meal expenses, which must be borne by the participants themselves.
3.4. Travel and hotel costs, meal expenses, and room rental fees are also not included in the fees. Travel costs are calculated at €0.50 per kilometer, and hotel costs range between €80 and €200, depending on occupancy and trade fair periods, unless explicitly agreed otherwise.
3.5. Material costs must be reimbursed by the client.
3.6. Invoices are due for payment without deduction within 14 days of receipt.
4. Force Majeure / Illness
4.1. If events occur that prevent a person employed by Peter Knapp GmbH from providing the agreed service—such as illness, force majeure, strikes, operational disruptions, war, government interventions, or similar circumstances beyond the control of Peter Knapp GmbH or the individual—the obligation to perform the service is suspended for the duration of the hindrance.
4.2. In such a case, Peter Knapp GmbH is entitled to withdraw from the contract in whole or in part with immediate effect. The contractual parties expressly agree that the client shall not be entitled to any claims for damages against Peter Knapp GmbH.
5. Cancellation
5.1. In case of cancellation by the client, the following regulations apply. Working days are Monday through Friday.
5.1.1. Coachings
- Cancellation up to 6 working days prior: no cost
- Cancellation up to 4 working days prior: 50% of the total fee
- Cancellation up to 1 working day prior: 75% of the total fee
- Cancellation less than 1 working day prior: 100% of the total fee
5.1.2. All other measures:
- Cancellation up to 45 days prior: no cost
- Cancellation up to 30 days prior: 30% of the total fee
- Cancellation up to 21 days prior: 50% of the total fee
- Cancellation up to 7 days prior: 75% of the total fee
- Cancellation less than 7 days prior: 100% of the total fee
5.2. Additionally, in case of cancellation by the client, the contractor must be reimbursed for any non-refundable room and travel costs (including hotel costs).
5.3. If the contractor cancels, they must inform the client as soon as possible.
5.4. In the event of cancellation by the contractor, the client is released from payment obligations for the canceled measure, and no room, meal, or trainer travel costs will be incurred.
5.5. Rescheduling an already fixed appointment is considered a cancellation and treated as such under §5.
6. Liability / Exclusion Rights
6.1. Peter Knapp GmbH does not guarantee the success of measures implemented based on our training or consulting activities.
6.2. Participation in measures is at one’s own risk. Liability for physical and/or mental damages is excluded. Standard statutory liability for third parties remains unaffected.
6.3. If a participant repeatedly disrupts a measure, Peter Knapp GmbH has the right to issue a warning and, in case of repetition, exclude the participant from further participation without entitlement to reimbursement of unused fees.
7. Confidentiality
7.1. Both contracting parties commit to mutual confidentiality.
7.2. All information and documents provided by the contractor must be treated confidentially by the client and may not be made publicly available.
7.3. Any insights or results gained during contract fulfillment are confidential and must not be shared with third parties. Peter Knapp GmbH shall take appropriate measures to maintain data secrecy and ensure confidentiality towards its clients.
8. Protection and Copyrights
All documents created, used, and/or provided to the client by Peter Knapp GmbH for contract fulfillment are copyright protected. Unless explicitly granted usage rights, the client is prohibited from using these documents, either wholly or partially, for their own purposes and/or providing them to third parties.
9. Reference Naming
Peter Knapp GmbH may only publish work results with the client’s prior written consent. If the publication is anonymized, consent is not required. Peter Knapp GmbH is entitled to name the client as a reference after project completion, especially on its website and in customer acquisition efforts/tenders.
10. Place of Fulfillment and Jurisdiction
The place of fulfillment for all contractual obligations is Berlin. If legally permissible, Berlin is agreed upon as the place of jurisdiction for all disputes.
11. Invalidity of Individual Clauses
If any provision of these General Terms and Conditions is or becomes invalid, it shall be interpreted and applied in accordance with statutory provisions to preserve its meaning and purpose as much as possible. The validity of the remaining provisions remains unaffected.